The same glitch looks different depending on the terrain. Finance, medicine, a
relationship, a team — same mechanism, different costume.
Finance & investing
Financial advisors and analysts tend to overestimate how well retail investors understand concepts like compound interest, expense ratios, or risk-adjusted returns. This leads to product disclosures, prospectuses, and advisory communications that are technically compliant but practically incomprehensible to the intended audience, contributing to poor investment decisions by consumers.
Medicine & diagnosis
Physicians frequently overestimate patient comprehension of diagnoses, treatment plans, and medication instructions. The gap between medical literacy and patient understanding leads to non-adherence, missed follow-ups, and adverse outcomes — not because patients are careless, but because doctors cannot easily reconstruct what it's like to hear medical terminology for the first time.
Education & grading
Teachers with deep subject expertise systematically underestimate the difficulty students will have with new material. They skip explanatory steps that feel trivially obvious, use discipline-specific vocabulary without defining it, and design assessments that inadvertently test familiarity with expert framing rather than actual understanding of the content.
Relationships
Partners who have been together for years may assume the other knows what they want or need without explicit communication, leading to frustration when expectations go unmet. A person might say 'you should have known' about a preference or boundary that was never actually stated, because from their perspective, it feels glaringly obvious.
Tech & product
Product teams build interfaces that make perfect sense to insiders who have watched every feature evolve but are bewildering to first-time users. Navigation structures, labeling conventions, and onboarding flows reflect the team's mental model of the product rather than the user's, resulting in high abandonment rates and poor usability scores.
Workplace & hiring
Managers provide feedback using shorthand references to goals, metrics, or past conversations that the employee may not recall or may never have been privy to. Senior leaders issue strategic directives that assume everyone shares their contextual understanding of the business landscape, leading to misalignment and confusion across departments.
Politics Media
Policy experts and journalists frame complex issues — tax policy, trade agreements, healthcare reform — in terms that presuppose background knowledge most citizens lack. This contributes to public disengagement, as citizens feel alienated by discourse that assumes a baseline of understanding they don't possess, rather than being genuinely informed.